Dear customer: In order to protect the rights and interests of other consumers and ensure the safety and hygiene of products, Taozhen’s products are all fresh refrigerated and frozen foods, and we cannot accept returns or exchanges for personal problems. If the product received is defective, or the outer box is severely damaged, or the condition is thawed and damaged, you can apply for a return. Please take pictures and videos within two hours of receiving the goods, and send them to Taozhen customer service e-mail, FB fan group private message or join Line@ to contact us immediately! We will deal with it for you as soon as possible, otherwise returns will not be accepted. When returning the product, please keep all the products in the original package together with the invoice and the product packaging box. The company will send personnel or return goods to handle the return, thank you!
refund matters
After our company receives the returned goods, it will take about 3 to 5 working days (excluding holidays) to refund the money to you in your original payment method.
