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Delivery Policy

shipping policy

1. Your order will be processed immediately after the payment is confirmed, and you will receive the ordered goods within three to five working days (excluding Saturdays, Sundays and national holidays).

2. The goods you ordered will be delivered at -18°C throughout the whole process at a low temperature of Black Cat Delivery Service.

3. If our store cannot accept your order, we will notify you within two working days after receiving your order. Except as otherwise provided by law.

4. The actual delivery time will still be adjusted according to the order quantity, and the delivery may be advanced or delayed. If there is an emergency that delays the delivery for more than 3 days, it will be announced on the website.

※After placing an order, please pay attention to the pick-up/delivery notification SMS and E-mail.

※If the shipment volume increases, please refer to the latest announcement for the shipment time!

Delivery methods

Cooperate with logistics:

Home Delivery: Takkyubin (Taiwan Island only)

Supermarkets: 7-11, Family Mart (Supermarket stores on Taiwan’s main island and outer islands)

Shipping Days/Regions:

home delivery

Delivery days / 1-2 days

Applicable area/Taiwan main island

supermarket pickup

Delivery days / 1-5 days

Applicable areas/Taiwan main island and outer island stores

Shipping instructions

After placing the order (excluding the day of order), it will be sent out in about 2-4 working days, excluding holidays

The delivery time is Monday to Friday 09:00 - 19:00, no delivery is arranged on Sunday and national holidays

If there are many orders or force majeure natural disasters during festivals, shipments may be delayed

If you choose [Home delivery]: The actual delivery status will be determined according to the route arranged by the home delivery driver

If you choose [Superstore]: Please pay attention to the SMS of the arrival of the goods and pick up the goods within 7 days after the arrival. Please do not fail to pick up without reason; if there is any loss of shipping costs, the customer will absorb it by himself.